All our UK domestic packages are despatched using the Royal Mail Tracked 48 Service. Once the order is despatched you will receive an automated notification by the Royal Mail to the email address and mobile phone number you provide when placing your order, this will include your tracking number. Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com.
- UK postage: £5.95
- EU postage: Varies by country & weight of package – automatically generated at checkout
- Rest of World postage: Varies by country & weight of package – automatically generated at checkout
Estimated Despatch Date
The estimated despatch date for your order is printed on your order confirmation email. We aim to despatch items within 28 days from the order date, or the graduation date (this applies if you are ordering an item with graduates names printed on the back, as we have to wait for the official graduate names-lists to be sent to us by your university for printing, which can be up to a few days before the actual graduation date), whichever is later.
Peak Times - Summer Graduations
July and August are peak times for us, as the summer graduations will be underway. Our expanded team will be working around the clock to fulfil orders, but there may be occassions where slight delays may occur. Your patience is greatly appreciated during these times.
Since Brexit, all our packages dispatched to the European Union (EU) will be subject to pay customs fees to receive their package. Duties are unpaid currently. We despatch using the Royal Mail Business Tracked & Signed service and DHL Global Mail. For most destinations you will receive an automated notification by the Royal Mail to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific. Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com. If you have not been sent a tracking number and need to track your item, please contact us using the form below.
International Orders
All our International packages are despatched using the Royal Mail Business Tracked/Signed services or DHL Global Mail. For most destinations you will receive an automated notification by the handler to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific. Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com. If you have not been sent a tracking number and need to track your item, please contact us via the contact page.
You can sign up for Royal Mail tracking notifications using this link: https://notifications.royalmail.com/nf-rest/
Postal Returns / Failure to Deliver
Any items that our returned to us via the Royal Mail due to "incomplete address" or "addressee gone away" or "not called for" or " unknown address" will be kept for 1 year only. We will charge the standard country specific post charge to resend it to you.
Please ensure your address is correct on your order confirmation email.
For further information on Postage & Delivery please see the Terms & Conditions